Reelsyn Legal & Terms — Terms of Service, Privacy Policy & Refund Policy

Section 01 // Agreement Regulamin Świadczenia Usług

Terms of Service (Regulamin)

These Terms of Service govern your access to and use of the Reelsyn web application at reelsyn.app ("Reelsyn", "Studio", "We", "Us"). By accessing the application, importing scripts, or purchasing digital passes, you agree to be bound by these terms.

1.1 Nature of Digital Service

Reelsyn provides an in-browser kinetic typography generator, visual synthesis tool, and 60 FPS video recording engine. The software operates entirely client-side using WebGL, HTML5 Canvas 2D, and the Web Audio API to compose text layouts, background shaders, and sound-reactive motion graphics without server-side rendering farms.

1.2 Order Processing & Merchant of Record

Our order process and payment processing is conducted by our online reseller and Merchant of Record, Lemon Squeezy (Lemon Squeezy LLC). Lemon Squeezy handles all billing inquiries, local sales tax / VAT collection, and currency conversion. By purchasing a Reelsyn Pro Pass, Lifetime License, or 24h Pass, you agree to Lemon Squeezy's Terms of Service and Privacy Policy.

1.3 Licensing Tiers & 24h Pass Terms

Reelsyn provides digital access passes unlocked via an alphanumeric license key formatted as REEL-XXXX-XXXX-XXXX.

⚡ 24h Pass (Day Pass)

Grants 24 consecutive hours of unthrottled access from the moment of key activation. Unlocks 100% watermark removal, uncapped 60 FPS exports, and custom font uploads. Automatically expires 24 hours after activation. Non-transferable once applied to a browser session.

💎 Lifetime Pro Pass

Grants perpetual commercial rights, permanent watermark removal, priority font features, and all future kinetic animation shader updates without recurring renewal fees.

Commercial Rights Granted

Videos, graphics, and PNG snapshots exported during an active license period (including 24h Pass or Lifetime Pro) carry a perpetual, royalty-free commercial license. You retain 100% ownership of your rendered content and may monetize it across TikTok, Instagram, YouTube, client marketing campaigns, and commercial advertisements.

1.4 User Responsibilities & Intellectual Property

You retain full intellectual property ownership of the scripts, copy, audio files, images, and fonts you upload to Reelsyn. You represent and warrant that:

You own or have secured necessary licenses, rights, and permissions for all media assets (background videos, music tracks, logo badges) imported into the studio.
You will not use Reelsyn to generate illegal, defamatory, fraudulent, or infringing visual content.
You will not attempt to reverse-engineer, decompile, or scrape the application's underlying procedural canvas algorithms or bypass client-side license verification.

1.5 Hardware & Browser Compatibility

Because video rendering occurs directly on your client hardware, performance (such as sustained 60 FPS recording) depends upon your local GPU capabilities and browser support for the MediaRecorder and canvas.captureStream() APIs. Reelsyn is optimized for modern Chromium-based browsers (Chrome, Edge, Brave), Safari 15+, and Firefox.

Section 02 // Privacy Polityka Prywatności

Privacy Policy (Polityka Prywatności)

Reelsyn is designed from first principles with a privacy-by-design architecture. We believe the safest data is data that is never sent to our servers in the first place.

2.1 The Client-Side Rendering Architecture (Zero Cloud Storage)

Unlike traditional cloud-based video editing platforms that require uploading your media, voice recordings, and video footage to remote render farms, Reelsyn executes 100% of video generation locally on your device.

Zero Media Ingestion Guarantee

When you upload an audio track (MP3/WAV) for beat sync, a background video loop (MP4), or custom typography (.ttf/.otf), the files are ingested into local browser memory via URL.createObjectURL. These assets never touch our servers, are never stored in any cloud bucket, and cannot be viewed by Reelsyn staff.

2.2 Cloudflare Edge Infrastructure & Technical Logs

The static application assets of reelsyn.app are delivered via Cloudflare's global edge CDN. Cloudflare may process basic network connection telemetry:

Geo-IP Routing: Anonymized country / region detection to serve assets from the nearest data center and present appropriate regional pricing.
Security & DDoS Mitigation: Cloudflare edge security monitors for automated bot attacks, rate-limiting violations, and network intrusion.
Server Logs: Standard web server access logs (IP address, user-agent string, timestamp, HTTP response code) retained temporarily for security auditing and diagnostic uptime verification.

2.3 Local Storage & Cookies

Reelsyn does not use invasive third-party cross-site advertising cookies or tracking pixels. We utilize standard browser localStorage solely to persist:

Your active license key string (e.g. REEL-XXXX-XXXX-XXXX) to maintain your Pro status across browser restarts without re-typing.
Your studio UI preferences, custom color presets, and layout selections.

You can purge this data at any time by clearing your browser's site data for reelsyn.app.

2.4 Payment & Billing Data

All financial transactions are handled exclusively by Lemon Squeezy LLC. Reelsyn never sees, transmits, or stores your credit card number, expiration date, or CVV. Lemon Squeezy shares only your order confirmation ID, purchaser email address, license key, and purchase tier with us for license validation and customer support lookup.

2.5 GDPR / CCPA Rights & Privacy Contact

Under the European Union General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), you maintain the right to access, rectify, or request deletion of any personal information (such as support ticket correspondence).

For any privacy-related questions or data deletion requests, email our data controller directly at: support@reelsyn.app.

Section 03 // Refunds Digital Goods Policy

Refund Policy

Reelsyn provides intangible digital goods (license keys and immediate software feature unlock passes). Please review our transparent policy regarding refunds, chargebacks, and technical guarantees.

3.1 Immediate Digital Fulfillment

Upon successful payment through Lemon Squeezy, your digital license key is delivered immediately on screen and via email confirmation. Because access to watermark removal, 60 FPS HD rendering, and custom font unlocking is instantaneous upon key delivery, digital goods are generally deemed "consumed" upon activation.

3.2 24h Pass Policy

Due to the short-duration, high-utility nature of the 24h Pass (designed for batch-exporting multiple client reels within a single day), 24h Passes are non-refundable once activated in a browser session, unless a documented software defect prevented export functionality.

3.3 14-Day Technical Failure Guarantee

We stand behind the engineering of Reelsyn. If you experience an unresolvable technical bug where:

The application fails to generate video recordings on a supported browser (Chrome, Edge, Brave, or Safari).
A verified licensing error prevents your key from removing watermarks or unlocking 60 FPS exports.
Our technical support team is unable to resolve the issue within 48 hours of your report.

We will gladly issue a 100% full refund within 14 days of purchase. Simply email your Lemon Squeezy order number and a brief description of the issue to support@reelsyn.app.

How to Request a Refund

Email support@reelsyn.app with the subject line Refund Request - [Your Order ID]. Our team reviews and processes eligible refund requests within 1 to 2 business days directly through the Lemon Squeezy merchant portal.